Privacy Policy

KenzoBet ("we", "us", "our", "the Company", "the Platform") operates the online betting and gaming platform accessible at kenzobet.cam. We are fully committed to protecting the privacy and personal data of all individuals who use our platform ("Members", "Users", "you").

This Privacy Policy describes in detail the types of personal information we collect, the purposes for which that information is used, the parties with whom we may share it, and the rights you have in relation to your data. This Policy applies to all KenzoBet Members and users of the Website, with particular relevance to individuals located in Malaysia, where our primary player base resides — including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions across the country.

By registering an Account on KenzoBet or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform and contact us to close your Account.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete legal framework governing your use of KenzoBet.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, including name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means KenzoBet, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of KenzoBet under a contractual arrangement.
• "Consent" means any freely given, specific, informed, and unambiguous indication of your acceptance of the processing of your Personal Data for a stated purpose.
• "KYC" means Know Your Customer — the identity and address verification process required for account compliance and withdrawal eligibility.
• "Cookies" means small text files stored on your browser or device that collect certain technical and behavioural information when you use the Platform.
• "Services" means all features, games, betting markets, payment functions, and support services accessible through the KenzoBet platform.

KenzoBet collects Personal Data from you through several means — directly when you register and use the platform, automatically through your use of the Website, and in some cases from third-party sources for verification and fraud prevention purposes.

3.1 Registration & Account Data

• Full name
• Date of birth (to verify 21+ age requirement)
• Email address
• Residential address (including city — e.g. Kuala Lumpur, Penang, Johor Bahru)
• Phone number
• Username and password (stored in encrypted form)
• National ID or passport details (for KYC verification)

3.2 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, Maybank, CIMB, Public Bank, Hong Leong, cryptocurrency wallet addresses)
• Transaction amounts in MYR or cryptocurrency equivalent
• Betting history, wager amounts, and game activity records

3.3 Technical & Usage Data

• IP address and device type
• Browser type and version
• Pages visited, session duration, and interaction patterns
• Geolocation data (city-level, where permitted)
• Referral source and marketing attribution data

3.4 Communications Data

Where you contact KenzoBet's support team via email or live chat, we retain records of that correspondence, including any information you voluntarily provide during the exchange. This enables us to maintain accurate support history and resolve future queries efficiently.

KenzoBet uses your Personal Data exclusively for purposes that are necessary to deliver the Services or that are required by applicable law. We do not use your data for purposes that are incompatible with those stated below.

KenzoBet processes your Personal Data under one or more of the following legal bases depending on the specific activity involved:

• Contractual Necessity: Processing required to enter into or perform the contract between you and KenzoBet — including account creation, processing bets, and handling payments.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC verification requirements, and responsible gambling mandates.
• Legitimate Interests: Processing that is necessary for KenzoBet's legitimate business interests, including fraud prevention, platform security, and analytics — provided such interests are not overridden by your fundamental rights.
• Consent: Where we rely on your explicit consent to process data — such as for optional marketing communications — we will always give you a clear opportunity to provide or withdraw that consent.

KenzoBet does not sell, rent, or trade your Personal Data to any third party. We may share your data with carefully selected third-party service providers and in limited circumstances where legally required. All third parties with whom we share data are contractually obligated to maintain confidentiality and to process data only for specified, permitted purposes.

6.1 Service Providers (Data Processors)

• Payment processors: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and banking partners (Maybank, CIMB, Public Bank, Hong Leong) receive transactional data necessary to complete payment processing.
• Identity verification providers: Third-party KYC and AML screening services receive identity document data to fulfil our compliance obligations.
• Cloud infrastructure providers: Hosting and data storage services hold encrypted copies of platform data under strict data processing agreements.
• Analytics providers: Platform analytics tools receive anonymised or pseudonymised usage data to help us understand and improve the Member experience.
• Customer support tools: Live chat and ticketing system providers may process communication data to facilitate our support functions.

6.2 Legal and Regulatory Disclosure

KenzoBet may disclose Personal Data to relevant authorities, regulators, or law enforcement agencies where required by applicable law, regulation, or court order, or where we reasonably believe disclosure is necessary to prevent fraud, illegal activity, or harm to persons.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring involving KenzoBet, Member data may be transferred to the relevant successor entity as part of that transaction. You will be notified in advance of any such transfer where practically possible, and your rights under this Policy will be preserved.

KenzoBet retains your Personal Data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When Personal Data is no longer required for its original purpose and no overriding legal obligation requires its retention, KenzoBet will securely delete, anonymise, or archive that data in accordance with our internal data management procedures.

KenzoBet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytics that help us improve our services. The following categories of cookies are used:

8.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as session management, authentication, and security. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.

8.2 Analytics Cookies

Analytics cookies collect anonymised data about how Members use the Platform — including pages visited, time spent, and navigation patterns. This information helps us understand user behaviour and improve the quality of our Services. No personally identifiable information is retained in analytics data.

8.3 Preference Cookies

Preference cookies remember your settings and choices on the Platform — such as language preference, display settings, and previously viewed content — to personalise your experience.

8.4 Marketing Cookies

Where you have provided consent, marketing cookies may be used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. You can manage your cookie preferences at any time through your browser settings or by contacting our support team.

KenzoBet implements robust technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to:

• 256-bit SSL encryption applied to all data transmitted between your browser and our servers.
• Encrypted password storage using industry-standard hashing algorithms — your password is never stored in plain text.
• Two-factor authentication (2FA) available to all Members as an additional layer of account protection.
• Segregated data environments ensuring that development, testing, and production systems are kept separate.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Strict access controls limiting internal staff access to Personal Data on a need-to-know basis.
• Incident response protocols to detect, contain, and respond to any potential data security incident within defined timeframes.

While KenzoBet takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your Account.

As a Member of KenzoBet, you have several rights in respect of your Personal Data. KenzoBet is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights below, please contact our support team at [email protected].

KenzoBet will respond to valid requests within 30 days of receipt. We may request proof of your identity before processing any rights request to protect against unauthorised access. Where a request is complex or numerous, we may extend the response window by a further 60 days, in which case we will notify you accordingly.

KenzoBet is strictly an adult platform. The use of KenzoBet's Services is prohibited for any individual under the age of 21 years. We do not knowingly collect, process, or store the Personal Data of anyone under 21.

During the registration process, all applicants are required to confirm their age and, upon request, provide documentary proof of their date of birth as part of the KYC verification process. Where KenzoBet becomes aware that Personal Data belonging to a minor has been collected — whether as a result of false information provided during registration or any other reason — we will promptly delete such data and close the associated Account.

If you are a parent or guardian and believe that a minor may have registered an Account on KenzoBet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

KenzoBet reserves the right to review and update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify active Members via email or through a prominent notice on the Platform.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy regularly. Your continued use of the KenzoBet platform following any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which KenzoBet processes your Personal Data, please contact our Data Support team through any of the following channels:

• Email: [email protected] (plain text — this is not a clickable link)
• Live Chat: Available 24/7 directly on the KenzoBet platform
• Response Time: Privacy-related email enquiries are typically addressed within 2 business hours

Our support team is available to assist Members from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions across Malaysia. All privacy enquiries are handled with the utmost confidentiality and in accordance with this Policy.